UK RETURNS AND REFUNDS
If you are not completely satisfied with your goods, Geronimo Jones offer a 14 day return or exchange policy based upon availability.
Return address: Geronimo Jones, 7 Chaldicott Barns, Semley, Shaftesbury, Dorset, SP7 9AW United Kingdom.
HOW TO RETURN OR EXCHANGE AN ITEM
When returning your goods please use Royal Mail registered delivery.
- Ensure you return your item(s) within 14 days of receipt, and in the original packaging
- Enclose a copy of your PayPal or other receipt and order reference.
- Take your package to any post office counter and ask for a proof of despatch. It is your responsibility to ensure the parcel reaches us so you may wish to upgrade your delivery to a tracked delivery service. We regret we cannot be held responsible for the non-delivery of returned goods.
- Please note, unfortunately we are unable to refund the postage cost of your return.
- We strongly advise that you keep hold of any tracking numbers that the post office may give you.
- Exchanges will be made for items of equal value, but additional postage will be charged for the exchange item to be sent to you.
- Upgraded items will require pre-payment of the difference.
- Faulty items will be exchanged without further postage charge.
Your statutory rights are not affected by our returns policy, in fact they are enhanced by this.
INTERNATIONAL RETURNS POLICY
Geronimo Jones does not provide a free returns or exchange service for any orders shipped outside of the UK and any charges incurred for returning goods back to us for exchange or refund are the responsibility of the recipient. We will not reimburse the postal charges of returning an item or refund the original delivery charge unless that item is being refunded because it is faulty or has been sent to you in error. Items originally dispatched to the UK but returned from an international address will be subject to the International Returns Policy.
We strongly recommend that the recipient use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until the recipient has received credit for the returned items. We can only refund or exchange an item if it is returned to us within 14 days of receipt. We regret that we cannot be held responsible for non-delivery of returned goods. If you intend to return an item, please advise us by contacting us as soon as possible.
The goods must be returned unused, in their original undamaged packaging. We will consider the condition of the goods being returned when making a refund. You must return the item to us on cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.
INTERNATIONAL EXCHANGE POLICY
Items may be returned using the returns policy described above for a full refund of the items purchased. Customers requiring alternative items will be required to place a new order that will include the international delivery charge.
These earrings are just as beautiful as the silver ones I bought previously. They look really pretty and I am so glad I ordered the gold ones as they both look equally fantastic depending on what colours I am wearing. They are extremely well made and very lightweight and comfortable to wear. I feel very special when I wear these earrings.
This pendant is absolutely beautiful. I was so happy when I opened it as it is even more special than expected. It is so well made and I am sure a lot of hard work has gone into it, as it has a lot of detail and is very pretty on. I bought it to wear to my sons graduation ceremony with the silver starfish earrings I bought previously and they look great together. My next purchase will be the mini seashell earrings and the Trader Collection Shebelle bracelet which I think look very pretty. Thank you again for a lovely, unique, quality piece of jewellery and look forward to receiving many more.
I decided on this necklace having seen Liz Earle wearing it on QVC and managing to track it down. It was bought for me as a special gift and I can see that I’m going to wear it a great deal. It’s nice and weighty and the shell detail on the clasp is lovely – the detailing on the back is also beautiful. In fact, the back is so lovely that it’s almost a shame that the necklace isn’t reversible. It’s perhaps not quite as ‘shimmering’ as it appeared on television – I’m not sure whether this is because of the television lighting, or because they all vary slightly and the surface of mine is smoother and less textured – but it is beautiful nontheless, and I can see that it will be a piece that is worn over and over.
These earrings are really pretty and look exactly as the picture shown. I love them so much that I will be ordering the gold ones too as I wear both silver and gold depending on what I am wearing. These earrings are my first purchase and judging by the quality and how unique they are, I will be ordering more jewellery in the future. LOVE THEM – Thank you x
I ordered this for a very special Birthday gift although I haven’t given it yet I know I am going to find it difficult to part with! The pendant is beautifully detailed, a delight to look at and to hold. Details on back and front are exceptional. The weight of the pendant speaks of quality. I would recommend this to anyone looking for a special gift or added to a wish list (it’s on mine!) This item is something I would wear continually as it is understated elegance. I have lost my heart to this pendant! Customer service par excellence.