Returns

UK RETURNS AND REFUNDS

If you are not completely satisfied with your goods, Geronimo Jones offer a 14 day return or exchange policy based upon availability.

Return address: Geronimo Jones, 7 Chaldicott Barns, Semley, Shaftesbury, Dorset,  SP7 9AW United Kingdom.

HOW TO RETURN OR EXCHANGE AN ITEM

When returning your goods please use Royal Mail registered delivery.

  1. Ensure you return your item(s) within 14 days of receipt, and in the original packaging
  2. Enclose a copy of your PayPal or other receipt and order reference.
  3. Take your package to any post office counter and ask for a proof of despatch. It is your responsibility to ensure the parcel reaches us so you may wish to upgrade your delivery to a tracked delivery service. We regret we cannot be held responsible for the non-delivery of returned goods.
  4. Please note, unfortunately we are unable to refund the postage cost of your return.
  5. We strongly advise that you keep hold of any tracking numbers that the post office may give you.
  6. Exchanges will be made for items of equal value, but additional postage will be charged for the exchange item to be sent to you.
  7. Upgraded items will require pre-payment of the difference.
  8. Faulty items will be exchanged without further postage charge.

STATUTORY RIGHTS

Your statutory rights are not affected by our returns policy, in fact they are enhanced by this.

INTERNATIONAL RETURNS POLICY

Geronimo Jones does not provide a free returns or exchange service for any orders shipped outside of the UK and any charges incurred for returning goods back to us for exchange or refund are the responsibility of the recipient. We will not reimburse the postal charges of returning an item or refund the original delivery charge unless that item is being refunded because it is faulty or has been sent to you in error. Items originally dispatched to the UK but returned from an international address will be subject to the International Returns Policy.

We strongly recommend that the recipient use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until the recipient has received credit for the returned items. We can only refund or exchange an item if it is returned to us within 14 days of receipt. We regret that we cannot be held responsible for non-delivery of returned goods. If you intend to return an item, please advise us by contacting us as soon as possible.

The goods must be returned unused, in their original undamaged packaging. We will consider the condition of the goods being returned when making a refund. You must return the item to us on cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.

INTERNATIONAL EXCHANGE POLICY

Items may be returned using the returns policy described above for a full refund of the items purchased. Customers requiring alternative items will be required to place a new order that will include the international delivery charge.